Susan Marie Swett, Owner and Travel Consultant
Sue started at Crystal Lake Travel in 1976 and has owned the agency since 1981. She has been in the travel industry over 40 years. Her favorite destinations are Hawaii, Alaska, all over Europe, River Cruising, Mexico and the Caribbean. She has also traveled to Russia, Japan, and several destinations in the US. She is a CTC – Certified Travel Consultant and a DS – Destination Specialist in many areas of the world.
Sue attributes the success of the agency to the agency’s attention to the fine details of travel, caring for the traveler’s needs, and a welcome and friendly atmosphere within the office. She won the Women of Achievement Award in 2014 and is a 13 year consecutive recipient of the 1 Million Dollars Sales Award through MAST, Sue is also on the Board of Directors for Women in McHenry County. Contact e-mail is:
Patty DeRoo, Owner and Travel Consultant
Patty is a native of McHenry County. She has been with Crystal Lake Travel since January 2003 and has been selling travel since 1991. Her specialty is Destination Weddings & Honeymoons. Patty have been named a member of the Hyatt Hawaii Five-O club as one of the top 50 selling travel agents to Hawaii in the country. Patty has traveled to Hawaii, Riviera Maya, Cancun, and Puerto Vallarta in Mexico, several Caribbean islands, Florida, DisneyWorld, Las Vegas, Germany, Paris, Belgium, Ireland and has taken cruises on Royal Caribbean, Celebrity and Princess.
Patty holds the following certifications: Carnival Cruises, Princess Commodore Agent, Sandals Certified Specialist, Royal Caribbean University Expert Certification, Outrigger Resorts Specialist, Apple Vacation Specialist and Destinations Wedding Specialist, Palace Resort Specialist, AM ResortsMaster Agent, Hawaii Specialist, RIU Resorts Specialist, and a Rocky Mountaineer Specialist.contact email:
Julie Sherwood, Travel Consultant
Julie is a life-long resident of McHenry County and serves as an outside sales agent focusing on group and international travel. Having inherited the “Wanderlust” gene, her love of travel grew through taking and planning road trips for her family as a child. Julie has traveled throughout the United States and Canada, cruised the Caribbean, visited Europe numerous times and continues to discover new destinations. Julie thrives on tailoring each trip to the dreams, desires, and interests of her clients. Particularly noted for her love of history and geography, she is an excellent source of information and her passion for travel is compelling. Visit globetrottinggroups.com for Julie’s trips and tips.
Contact email is:
Mary Jo Babiarz, Travel consultant
Mary Jo began her career as an Administrative Assistant. Born from her own love for travel, Mary Jo began working as a Travel Consultant in 2005 when offered a job working for her Travel Consultant part-time! Mary Jo has traveled to many destinations and is very passionate bout travel. Her adventures include Hawaii, many Caribbean islands, Europe, several Mediterranean port cities, Costa Rica and lots of Mexican vacation destinations! She even immersed herself in Mexican culture by taking Spanish lessons in Playa Del Carmen and living there for a month!
Matching clients with the perfect trip is what she loves to do. Mary Jo's areas of expertise include Hawaii, Mexico, the Caribbean, and Europe. Mary Jo takes lots of pictures on her trips so she can share first hand what she has experienced with you. Staying on top of the latest trends can be quite challenging, but Mary Jo strives to bring you the latest and greatest information. She maintains a strong network with the tour operators, and is continuously educating herself to stay current.
Mary Jo is an Avalon Waterways Specialist, A Starwood Pro Specialist, Royal Caribbean Specialist, Club Med Expert Agent, Costa Rica Specialist, Iberostar Grand Specialist, RIU Specialist, an AMResorts Master Agent Specialist as well as specializing in Puerto Rico, Puerto Vallarta, Cancun, and Los Cabos.
Vicki, Travel Consultant, Leisure Travel
Vickie has traveled to numerous locations such as Cancun/Riviera Maya, Puerto Vallarta, Jamaica, Punta Cana, Hawaii, Las Vegas, and Orlando (Disney/Universal). Her specialty is cruises and she has sailed on Celebrity, Royal Caribbean and Carnival. Some of the cruise stops she has visited are Falmouth, Jamaica, Grand Cayman, St. Thomas, St. Maarten, Labadee, Cozumel,San Juan, Grand Turk, Belize, Honduras, and the Bahamas. She has a passion for travel and strives to assist couples and families in planning their next cruise, resort or tour and create a wonderful vacation experience. She is a Royal Caribbean Expert, Celebrity Cruise Expert, Princess Commodore Expert, Certified Sandals Specialist, Globus Tour Expert, AMResorts (Zoetry, Secrets, Dreams, Now, Sunscape) Master Agent, Riu Specialist, Avalon Waterways Specialist, the Magic of Mexico Specialist and a Certified Sandals Specialist.
Denise Roper, Travel Consultant
Denise has recently returned to the Travel Industry after 14 years. Denise lovesto Travel, she loves the Beach the Best! She likes to visit new destinations and learn as much as she can so she can share the best information with her clients. Denise has traveled to Cancun, Riviera Maya, Jamaica, Huatulco, St. Martin, Hawaii, Grand Cayman, Las Vegas, Disney World and Florida. Denise is a Certified Jamaica specialist, a Royal Caribbean Expert, Celebrity Expert, Princess Commodore Expert, AMResorts Master Agent and a Disney College of Knowledge Graduate.
Kayce Piepenbrick, Travel consultant
Kayce started working for Crystal Lake Travel in 2016 as an outside agent focusing on honeymooners and family all-inclusive vacations! Kayce has traveled throughout the United States, Canada, Spain, Germany, Portugal, London, France, Mexico, Punta Cana, Costa Rica, Panama, Tahiti, and more! Kayce loves learning about the unique food and culture of each country. Kayce's knowledge and passion will help provide couples and families with an amazing stress-free vacation experience!
You can reach Kayce at .
Janet Lutsch, Travel Consultant
Janet joins our agency with 18 years in the travel industry. She travels frequently to Mexico, Caribbean, Hawaii and Europe, so she has first hand knowledge of these destinations. They include Cancun/Riviera Maya, Puerto Vallarta, Cabo San Lucas, Huatulco, Isla Mujeres, Ixtapa, Cozumel, Punta Cana, Jamaica, St. Lucia, Barbados, Exuma, Nassau, St. Maarten, Puerto Rico, Grenada, Aruba, Grand Cayman, Antigua, Turks and Caicos, Oahu, Maui, Kauai, The Big Island, England, Wales, Budapest and Prague. She enjoys working with groups. Destination weddings, incentive trips, special birthdays, girls trips etc. She also has the elite status of being a Platinum agent for Sandals and Beaches Resorts and has stayed at every Sandals Resort in the Caribbean. She loves the entire planning process and working with her clients from start to finish and working within her clients budget.
Kelly Brazis, Travel Consultant
Kelly joined Crystal Lake Travel in 2016 after being a client for almost twenty years. If she could have a suitcase packed and ready to go at all times, she would! Kelly has in depth and personal knowledge of Asia (especially China), Europe and many cruise lines. Her most recent travels have taken her to: Cuba, Norway, Denmark, China (4 times!), around much of the US, and many destinations throughout the Caribbean and Hawaii. She’s also traveled much of Europe and as far as Russia, Tunisia, and Venezuela. Kelly loves learning the history, food, and culture of a destination and “becoming a local” as much as possible, and enjoys sharing those passions and her tips with customers.
Kelly has a Level 2 Hawaii Destination Specialist with Certificates in the islands of Kauai, Oahu, Hawaii, and Maui Nui. She is also a Globus and an Avalon Cruises Tour Expert; Celebrity/Azamara/RCCL 5 Star Agent; Tauck Specialist; Windstar Cruises Specialist and Silverseas Specialist. She is a location specialist for: St Maarten, Jamaica, the Dominican Republic, Jordan, and Mexico. She is also an AMResorts Master Agent; Palace Resorts Specialist; Riu Specialist; Club Med Expert Agent and a Palladium Pro.
Brenda Fergon, Travel consultant
Brenda recently joined Crystal LakeTravel and is a member of the outside sales team. Travel is her passion.She likes to share her firsthand experience and knowledge of travel with others.Her travels have taken her to Italy,Germany, Switzerland, Belgium and Holland, countries with old worldcharm. England and France have so much history and architectural character.The most recent trip was to Israel, a contrast of ancient and modern civilization.She enjoys the beautiful sandbeaches of Cancun, Riviera Maya, Puerto Vallarta, Cozumel, Punta Cana andJamaica.She enjoys cruising with RoyalCaribbean, Princess and Holland America to the Eastern, Western and SouthernCaribbean. Each of the islands has its own unique features includingculture, language, beaches and natural beauty.She finds the Hawaiian Islands arealways a favorite place to visit whether it isthe Big Island, Oahu, Maui or Kauai.She is a certified Hawaiian Specialist.
Pam Doherty, Travel Consultant
Year started in travel industry: 1990
Year started at Crystal Lake Travel: 1990 For 21 years Pam's love of travel and continuing education has made her a great travel consultant. She has sold over a million dollars a year and continues to help clients find the best destination for their special trip.
Destinations traveled in the past 5-Years: Cancun/Riviera Maya; Puerto Vallarta; Maui; Oahu; Hawaii; Disneyworld; St. Maarten, St. Thomas; Tortola; Punta Cana; Cabo San Lucas; Turks and Caicos; Aruba; Jamaica; Cozumel; Colorado; Florida; Italy; Croatia; Sicily.
Destinations traveled in the past 10-Years: Spain; London; Paris; Disneyland; Nassau; St. Lucia; Barbados; Martinique.
Destinations traveled in the past 15-Years or more: Australia, New Zealand, S. Korea, Malta, Antiqua; St. Barths; Anguilla; British Virgin Islands; Bermuda; Grand Cayman; Guadeloupe; Martinique; Grenada; Acapulco; Switzerland; Germany; Belgium; France; Italy; Canada.
Favorite destination or resort and why: I like wherever I am at the time! Travel is so interesting and fun that each destination has something wonderful to offer!
Jane Estabrook, Travel Consultant
Jane is a resident of Manhattan, Kansas (The Little Apple).
She has been a travel agent for 28 years and has been with Crystal Lake Travel for 24 years. Her specialty is corporate travel for international companies.
She has traveled extensively in the United States, Canada, Ireland, Amsterdam, France; and enjoyed two Royal Caribbean Cruises.
Terri Richey, Travel Consultant
Terri has been in the travel industry for over 30 years. She joined Crystal Lake Travel as an Outside Sales Agent in 2007. She has traveled extensively throughout the Caribbean, Hawaii, Mexico, Europe,USA ( 22 times to Walt Disney World), and has cruised 27 times on various cruise lines to the Caribbean, Hawaii, Alaska, and 15 days through the Panama Canal.
Terri's passion with travel is helping clients set their vacation from the planning stages to the end of the trip. Contact email: